"Booking had been lost somehow. They had no record of it. Caused much stress waiting"
"Booking had been lost somehow. They had no record of it. Caused much stress waiting"
"all went smoothly, thanks"
"We were met just inside the car park - as agreed on the telephone. The driver was early and very pleasant."
"Taxi on 3/10 didn’t turn up, was cancelled without informing me and had to make alternative arrangements "
"Taxi on 3/10 didn’t turn up, was cancelled without informing me and had to make alternative arrangements "
"The driver was slightly rude and arrived late on a very wet and windy night"
"taxi was over 40 mins late"
"taxi was over 40 mins late"
"To start with the booking was not in the system, I had to call the call centre and they then traced it via an email or equivalent in the background. I then had to wait 45 mins post my departure time for an alternate vehicle. The vehicle sent was a Toyoto Hiace mini van - probably older than me and manufactured in the 70s!! It was not only old, but extremely dirty, filthy seats and a totally rickety ride. I was highly concerned about the safety of me and my family and felt that there was every probability of the van breaking down on the M25 to London. It was the most terrible experience and I do not recommend anyone using Berkhamstead taxis. A total waste of the 121 pounds that I had to pay for this journey. I should ideally be given a refund for this booking. "
"On the way there our driver was very surly, he said we weren't allowed to drink our G&T pre-made cans and when I asked him if he was picking us up after he just started saying what a nightmare picking up after a concert was and there was no way that he would ever do it. The car itself was pretty shabby and run down. That said, we were on time and he took a good route."
"Great driver, waited for me when my train was delayed. Great service. Thanks!"
"No approval sent, no journey and still charge for journey no refund "
"Driver was on time. Vehicle was great. Journey was smooth."
"I paid extra for a nice car to take me and my new wife home after our wedding reception. A Vauxhall Astra turned up. No issues with the service but I'd like a refund for the extra I paid for a nicer car"
"The driver arrived to the village but couldn't find the house we were staying at. Not his fault as difficult to find down an unmarked road. Also, about 15 minutes late picking us up for the return."
"Confusion while booking, communication from taxi code not clear with no confirmation email and/or call for which I had to ring up multiple times. They need to improve.
Thank you. "
"Driver did not turn up, phoned Berko taxis and they said they did not have the booking, phoned Taxi code answer phone message saying office closed - left stranded and waited 40 minutes to get a local taxi.
First and last time I ever use Taxicode 😡 "
"Excellent service: the two most important things are always punctuality and intelligent driving.
I would highly recommend this company.
"
"Excellent - arrived on time and drove safely."
"Simple booking process and driver on-time. Might have helped had he been given the notes I left about finding the house. Smooth journey. "
"For my return journey the taxi was not available at the specified time and upon calling I got confirmation that the taxi was still about 45 mins away. As I had to get back to work, I had to cancel the return fare which was paid for and take the train back to Hemel Hempstead. Furthermore, I was told that I would be refunded the return fare for the journey at least and haven't received any confirmation or communication in that regard."
"This was bordering on a fiasco. The taxi did not turn up until after we had to chase it down and finally arrived over 40 minutes late for a flight departure checkin. The cab co left me hanging on the phone for 10 minutes and only responded when my wife rang again on a separate line. The cab co then claimed the booking was for 4.45pm not 4.45am as booked and confirmed by taxicode.. It was just short of a total disaster. I will definitely never use you again."
"You have taken money out of my account for a taxi that didn't turn up. I have tried to contact your support team but can't get through to them.
Please let me know how to contact you as the level of service has been terrible. "
"on the journey there; i had to direct the driver for most of the way. The car however was excellent. on the return journey, had to contact driver and the car was of poor quality TBH"
"Booking had been lost somehow. They had no record of it. Caused much stress waiting"
"Booking had been lost somehow. They had no record of it. Caused much stress waiting"
"all went smoothly, thanks"
"We were met just inside the car park - as agreed on the telephone. The driver was early and very pleasant."
"Taxi on 3/10 didn’t turn up, was cancelled without informing me and had to make alternative arrangements "
"Taxi on 3/10 didn’t turn up, was cancelled without informing me and had to make alternative arrangements "
"The driver was slightly rude and arrived late on a very wet and windy night"
"taxi was over 40 mins late"
"taxi was over 40 mins late"
"To start with the booking was not in the system, I had to call the call centre and they then traced it via an email or equivalent in the background. I then had to wait 45 mins post my departure time for an alternate vehicle. The vehicle sent was a Toyoto Hiace mini van - probably older than me and manufactured in the 70s!! It was not only old, but extremely dirty, filthy seats and a totally rickety ride. I was highly concerned about the safety of me and my family and felt that there was every probability of the van breaking down on the M25 to London. It was the most terrible experience and I do not recommend anyone using Berkhamstead taxis. A total waste of the 121 pounds that I had to pay for this journey. I should ideally be given a refund for this booking. "
"On the way there our driver was very surly, he said we weren't allowed to drink our G&T pre-made cans and when I asked him if he was picking us up after he just started saying what a nightmare picking up after a concert was and there was no way that he would ever do it. The car itself was pretty shabby and run down. That said, we were on time and he took a good route."
"Great driver, waited for me when my train was delayed. Great service. Thanks!"
"No approval sent, no journey and still charge for journey no refund "
"Driver was on time. Vehicle was great. Journey was smooth."
"I paid extra for a nice car to take me and my new wife home after our wedding reception. A Vauxhall Astra turned up. No issues with the service but I'd like a refund for the extra I paid for a nicer car"
"The driver arrived to the village but couldn't find the house we were staying at. Not his fault as difficult to find down an unmarked road. Also, about 15 minutes late picking us up for the return."
"Confusion while booking, communication from taxi code not clear with no confirmation email and/or call for which I had to ring up multiple times. They need to improve.
Thank you. "
"Driver did not turn up, phoned Berko taxis and they said they did not have the booking, phoned Taxi code answer phone message saying office closed - left stranded and waited 40 minutes to get a local taxi.
First and last time I ever use Taxicode 😡 "
"Excellent service: the two most important things are always punctuality and intelligent driving.
I would highly recommend this company.
"
"Excellent - arrived on time and drove safely."
"Simple booking process and driver on-time. Might have helped had he been given the notes I left about finding the house. Smooth journey. "
"For my return journey the taxi was not available at the specified time and upon calling I got confirmation that the taxi was still about 45 mins away. As I had to get back to work, I had to cancel the return fare which was paid for and take the train back to Hemel Hempstead. Furthermore, I was told that I would be refunded the return fare for the journey at least and haven't received any confirmation or communication in that regard."
"This was bordering on a fiasco. The taxi did not turn up until after we had to chase it down and finally arrived over 40 minutes late for a flight departure checkin. The cab co left me hanging on the phone for 10 minutes and only responded when my wife rang again on a separate line. The cab co then claimed the booking was for 4.45pm not 4.45am as booked and confirmed by taxicode.. It was just short of a total disaster. I will definitely never use you again."
"You have taken money out of my account for a taxi that didn't turn up. I have tried to contact your support team but can't get through to them.
Please let me know how to contact you as the level of service has been terrible. "
"on the journey there; i had to direct the driver for most of the way. The car however was excellent. on the return journey, had to contact driver and the car was of poor quality TBH"
